return policy

Returns Policy

Refunds and Exchange Policy
All products have a 30 day money back guarantee – However, products should not be used, tampered or damaged. Proof of purchase and the original packaging is also required. Clients need to arrange own means of courier for exchange should they no longer require the item.

Goods incorrectly supplied or damaged will be replaced at no additional cost, if a replacement is not possible (due to quality issues, or being discontinued) full refund will be given. Incorrect item needs to be returned to our offices before we can refund fully. No refunds will be processed if item is not returned to our offices. Refunds are processed every Friday before COB.

Payment Options
Our online store supports a variety of payment options, these include:

• Bank Transfer EFT (or using the Instant EFT option)
• Visa Credit Card
• MasterCard Credit Card

Privacy Policy

WELCOME TO THE DM OFFICE SOLUTIONS.COM PRIVACY POLICY

This Privacy Policy applies to all users of our Website,
related mobi-sites and software applications, collectively referred to as “our
Platforms”, which are used to access and purchase our products and
services.

The purpose of this Privacy Policy is to set out how, why
and when DM Consortium (Pty) Ltd t/a DM Office Solutions (“www.dmos.co.za”)
uses your Personal Information so as to comply with the  Protection of Personal
Information Act 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together
with our other terms and conditions, privacy notices or policies we may provide
from time to time when we collect or use your Personal Information.

Further, please pay special attention to the clauses in this
Privacy Policy that appear in similar text and style (i.e. bold) which:

• • may
    limit the risk or liability of DM Office Solutions or a third party.
  • may
    create risk or liability for the user.
  • may
    compel the user to indemnify DM Office Solutions or a third party.
  • serves
    as an acknowledgement, by the user, of a fact.

We respect your privacy and take the protection of Personal
Information very seriously. We strive to deliver excellent service every time
you shop with us, and to do this, we need to use some of your Personal
Information. This Privacy Policy describes how we handle the Personal
Information we collect about you and/or receive from you. By using our Platforms,
you agree to the processing of your Personal Information as set out in this
Privacy Policy.

In this Privacy Policy, the terms  –

• • “Personal
    Information”, and “process/processing” bear the same meanings
    as set out in POPI.
  •  “we”,
    “us” or “our” refers to DM Office Solutions.
  • “you”
    and “your” refers to every person that accesses or uses our
    Platforms also referred to as a user.
  • “registered
    user(s)” refers to anyone registered on our Platforms and has
    provided us with a unique email address and password as well as other
    Personal Information in order to order goods and services on our
    Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

DM Office Solutions processes Personal Information in a
manner that is reasonable, adequate, relevant, non-excessive and
purpose-specific. In order for users to access and use our Platforms we collect
and process some Personal Information. When you become a registered user, we
have to collect and process your Personal Information to render our services to
you.

When you register to use our Platforms, we may collect the
following Personal Information:

• • name
    and surname.
  • email
    address.
  • physical
    address.
  • gender.
  • mobile
    phone number.
  • online
    identifiers. 

Should your Personal Information change or you wish to amend
and/or correct this Personal Information you can do this by updating your
registered user information in your account profile.

You warrant that the information you have provided is
accurate, current, true and correct and that does not impersonate or
misrepresent any person or entity or falsely state or otherwise misrepresent
your affiliation with anyone or anything.

Information from using our Platforms

When you access our Platforms, whether or not you are a
registered user, DM Office Solutions processes some of your Personal
Information. Depending on how you access and use our Platforms, we may receive:

• • log
    information, through online identifiers, including information on how,
    when and for how long you use our Platforms and other services, the
    content you view and search queries you submit.
  • information
    about the equipment you use to access or use our Platforms, including
    the type of device you are using, how you access our Platforms, your
    browser or operating system and your Internet Protocol address.
  • the
    geographic location from which you accessed our Platforms, including
    your device’s global positioning system signal and information about
    nearby wifi networks and cell towers. We get this information when you
    use location-enabled services.
  • other
    information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive
to:

• • identify
    you;
  • verify
    your identity;
  • create
    a user account for you; and/or
  • enter
    into a contract with you.

As a registered user, we also process your Personal
Information in order to:

• fulfill
  our contractual obligations to you when you have ordered goods in order
  for us to deliver those goods and process returns.
• provide
  you with information, products or services you request from us.
• communicate
  with you regarding our Platforms and provide you with information,
  products or services, including billing, customer support, resolving
  complaints and quality control.
• notify
  you about changes to our Platforms, services and products, terms and
  conditions, privacy policy or notices, and any other changes that impact
  our Platforms, services and products.
• send
  you information about competitions, products or services that may interest
  you (unless you have opted out of receiving such information). Please
  note that you may also receive newsletters based on your interests, recent
  orders and browsing behaviour. To unsubscribe from newsletters sent to you
  based on your recent orders and browsing behaviours, visit the Newsletter
  Subscriptions page under “My Account” or unsubscribe when receiving such a
  newsletter.
• get
  feedback from you which we need to develop our products and services and
  grow our business.
• comply
  with any legal or regulatory obligations such as tax or financial laws.
• undertake
  research for statistical purposes. The research and statistics we get from
  this process do not include your Personal Information and cannot be linked
  to you, nor can you be identified from these statistics.

RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:

• • we
    need it to provide our Platforms, products or services to you.
  • it
    is required or allowed by law and is in line with our internal retention
    policies.
  • it
    is necessary to uphold the contract between you and us.
  • you
    have agreed to us keeping your Personal Information subject to your
    request for us to stop processing your Personal Information.

We will retain your Personal Information for as long as is
necessary to achieve the purpose for which this information was collected or
subsequently processed. If your Personal Information is used for more than one
purpose, we will retain it until the purpose with the latest period expires but
we will stop using it for the purpose with a shorter period once that period
expires.

By accessing and using the Platform, you consent
to us retaining records of your Personal Information for no longer than may be
necessary to achieve the purpose for which the information was initially
collected or subsequently processed.